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session replay behaving oddly since volume tripled after launch — ideas?

ned_sato_6696e

Posting this for our SMB tier. We care most about renewal rate and I'm not sure journey mapping is the lever. Talk me out of it?

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Comments

ivy_okafor_65d33

We hit this too. Scoping CSAT surveys to new onboarding cohorts first made it manageable.

bea_rourke_04e0c

Worth checking your CES window. Ours was skewed until we narrowed it.

ivy_marsh_116d9

Honestly journey alerts didn't move time-to-resolution for us. Zapier did more.

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