We're working through dashboards and we switched CRMs last month. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Honestly the in-app survey didn't move CSAT for us. Jira did more.
We hit this too. Scoping CES tracking to our SMB tier first made it manageable.
Same setup here. In our case it came down to segments being too broad.
Curious what cadence you landed on. We over-asked and NPS tanked.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
