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Moved CSAT with journey alerts — here's our setup

kiran_boyd_3a161

Quick one. Since we rolled it out to the support team, our time-to-resolution has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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Comments

hana_mehta_0c508

Curious what cadence you landed on. We over-asked and NPS tanked.

aisha_rourke_6055c

Following. We're about to do the same thing for renewals at risk.

paul_soto_0cc90

Curious what cadence you landed on. We over-asked and CSAT tanked.

tom_reyes_6c647

Worth checking your response rate window. Ours was skewed until we narrowed it.

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