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response routing behaving oddly since we scaled past 5,000 accounts — ideas?

owen_marsh_8dc04

We measured churn before and after turning on segments. The result surprised us. Anyone seen the same?

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Response Routing

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sofia_boyd_efd24

Worth checking your CSAT window. Ours was skewed until we narrowed it.

mira_reyes_14f34

+1. The Marketo step is where ours kept breaking.

ned_trin_e319e

We measure renewal rate weekly now and it's made segments decisions much easier.

elena_ng_9795b

Honestly segments didn't move response rate for us. Snowflake did more.

aisha_reyes_21bf5

We hit this too. Scoping the feedback widget to trial users first made it manageable.

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