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Webhook for auto-theming firing twice — dedupe advice?

tom_frei_53ca0

We measured CSAT before and after turning on response routing. The result surprised us. Anyone seen the same?

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bea_lund_e4f20

Same setup here. In our case it came down to journey mapping being too broad.

elena_boyd_98b9b

Have you tried routing it through Salesforce? Fixed the response rate gap for us.

nadia_trin_e4919

Curious what cadence you landed on. We over-asked and CES tanked.

owen_dunn_3c3f5

We measure CES weekly now and it's made NPS surveys decisions much easier.

nina_trin_31b8f

We measure NPS weekly now and it's made dashboards decisions much easier.

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