Trying to get CSAT surveys right for trial users. The defaults don't quite fit. What did you change?
Worth checking your the health score window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying dashboards to the account owner field.
Spent a week on this. The fix was tying session replay to the account owner field.
+1. The Slack step is where ours kept breaking.
Same setup here. In our case it came down to journey mapping being too broad.
