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CSAT surveys behaving oddly since we switched CRMs last month — ideas?

liam_boyd_a7a80

Half our team lives in HubSpot, so getting response routing data in there matters. How clean has that been for you?

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CRM Migration

Comments

sofia_carr_1426e

Curious what cadence you landed on. We over-asked and churn tanked.

theo_carr_d3e98

Same setup here. In our case it came down to session replay being too broad.

gus_mehta_3784c

+1. The Microsoft Teams step is where ours kept breaking.

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