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Snowflake sync dropping CES — anyone seen this?

carl_trin_ce154

Posting this for trial users. We care most about the health score and I'm not sure session replay is the lever. Talk me out of it?

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Comments

theo_lund_2951d

We hit this too. Scoping auto-theming to self-serve users first made it manageable.

yuki_akoto_53b6c

Worth checking your CES window. Ours was skewed until we narrowed it.

tara_voss_61f01

Worth checking your response rate window. Ours was skewed until we narrowed it.

kiran_holt_09064

We hit this too. Scoping the feedback widget to enterprise accounts first made it manageable.

gus_quinn_4c29f

Curious what cadence you landed on. We over-asked and churn tanked.

felix_soto_e93f2

Following. We're about to do the same thing for our SMB tier.

ned_holt_50ff6

We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.

bea_rourke_04e0c

Spent a week on this. The fix was tying segments to the account owner field.