We're working through the feedback widget and we switched CRMs last month. Curious how others have handled it, especially around churn. Any rules of thumb?
Worth checking your NPS window. Ours was skewed until we narrowed it.
+1. The HubSpot step is where ours kept breaking.
Have you tried routing it through Zapier? Fixed the renewal rate gap for us.
Have you tried routing it through Intercom? Fixed the CES gap for us.