We're working through the feedback widget and we rolled it out to the support team. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Spent a week on this. The fix was tying auto-theming to the account owner field.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for enterprise accounts.
Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.
Following. We're about to do the same thing for our SMB tier.
Curious what cadence you landed on. We over-asked and CSAT tanked.
