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Template: closing the loop on self-serve users in 24h

wade_mehta_a3a2d

Quick one. Since we moved to a quarterly cadence, our CSAT has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?

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Comments

maya_carr_a55e1

Have you tried routing it through Slack? Fixed the NPS gap for us.

mira_voss_b0840

Curious what cadence you landed on. We over-asked and the health score tanked.

tara_voss_61f01

Honestly CES tracking didn't move renewal rate for us. Marketo did more.

jack_boyd_ccbc7

+1. The Snowflake step is where ours kept breaking.

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