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Best way to set up journey mapping for trial users?

dana_holt_02368

Trying to get CSAT surveys right for enterprise accounts. The defaults don't quite fit. What did you change?

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Journey Mapping

Comments

sofia_voss_8bc93

We hit this too. Scoping session replay to our SMB tier first made it manageable.

wade_carr_fed1d

Worth checking your churn window. Ours was skewed until we narrowed it.

owen_pratt_3da17

Curious what cadence you landed on. We over-asked and response rate tanked.

esme_boyd_b0a2e

+1. The Slack step is where ours kept breaking.

ravi_soto_00019

We measure CES weekly now and it's made auto-theming decisions much easier.

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