Posting this for new onboarding cohorts. We care most about CES and I'm not sure session replay is the lever. Talk me out of it?
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
Same setup here. In our case it came down to journey alerts being too broad.
