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Snowflake vs Jira for pushing journey alerts data?

sofia_webb_1cc3c

Quick one. Since we scaled past 5,000 accounts, our time-to-resolution has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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Comments

omar_ng_325e4

Worth checking your CSAT window. Ours was skewed until we narrowed it.

aisha_rourke_a1b87

Same setup here. In our case it came down to CES tracking being too broad.

paul_lund_4a74b

Have you tried routing it through HubSpot? Fixed the renewal rate gap for us.

tara_boyd_1c298

Spent a week on this. The fix was tying NPS surveys to the account owner field.

ravi_ng_79b46

Honestly journey alerts didn't move churn for us. Zendesk did more.

ned_vance_53b58

Worth checking your churn window. Ours was skewed until we narrowed it.