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Webhook for NPS surveys firing twice — dedupe advice?

zoe_sato_020c0

Trying to get the feedback widget right for our SMB tier. The defaults don't quite fit. What did you change?

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ivy_ng_bbd6b

We measure renewal rate weekly now and it's made the in-app survey decisions much easier.

priya_sato_39aaf

Following. We're about to do the same thing for renewals at risk.

maya_quinn_ed8b8

We measure NPS weekly now and it's made the feedback widget decisions much easier.

sofia_okafor_4f156

Spent a week on this. The fix was tying segments to the account owner field.

ruth_mehta_26621

Following. We're about to do the same thing for trial users.

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