We measured churn before and after turning on the feedback widget. The result surprised us. Anyone seen the same?
We measure NPS weekly now and it's made the in-app survey decisions much easier.
Honestly auto-theming didn't move time-to-resolution for us. HubSpot did more.
Honestly dashboards didn't move response rate for us. Segment did more.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.