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Small win: session replay caught a churn risk early

yuki_akoto_b421c

Posting this for our SMB tier. We care most about CSAT and I'm not sure NPS surveys is the lever. Talk me out of it?

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Comments

priya_okafor_f648c

Curious what cadence you landed on. We over-asked and renewal rate tanked.

sam_okafor_bf51c

Have you tried routing it through Zendesk? Fixed the response rate gap for us.

omar_mehta_2e310

Curious what cadence you landed on. We over-asked and the health score tanked.

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