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Template: closing the loop on new onboarding cohorts in 24h

marcus_pace_ae4da

We're working through auto-theming and we added a second product line. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

elena_calvi_ffba8

Honestly segments didn't move time-to-resolution for us. Microsoft Teams did more.

liam_dunn_a10a7

Curious what cadence you landed on. We over-asked and NPS tanked.

nadia_ng_3be58

+1. The Marketo step is where ours kept breaking.

nadia_ng_50771

We hit this too. Scoping dashboards to renewals at risk first made it manageable.

ruth_holt_b0f32

We hit this too. Scoping response routing to new onboarding cohorts first made it manageable.

sam_trin_2451d

Following. We're about to do the same thing for our SMB tier.