Quick one. Since volume tripled after launch, our CES has been all over the place. Is that a session replay config issue or are we reading it wrong?
Following. We're about to do the same thing for self-serve users.
Have you tried routing it through Salesforce? Fixed the CSAT gap for us.
+1. The Snowflake step is where ours kept breaking.
Same setup here. In our case it came down to auto-theming being too broad.
