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Is there a way to break out CSAT by our SMB tier?

ivy_sato_e47ca

Trying to get NPS surveys right for renewals at risk. The defaults don't quite fit. What did you change?

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Comments

kiran_reyes_133ee

Worth checking your response rate window. Ours was skewed until we narrowed it.

theo_soto_3b26f

Same setup here. In our case it came down to segments being too broad.

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