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Stopping CSAT from sliding after we rolled it out to the support team?

liam_dunn_831f1

Trying to get CES tracking right for trial users. The defaults don't quite fit. What did you change?

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Comments

carl_ng_0ce4a

Have you tried routing it through Salesforce? Fixed the CES gap for us.

jack_boyd_ccbc7

Spent a week on this. The fix was tying journey mapping to the account owner field.

zoe_lund_c4f38

Worth checking your response rate window. Ours was skewed until we narrowed it.

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