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Is there a way to break out CSAT by trial users?

marcus_boyd_04958

Posting this for our SMB tier. We care most about CSAT and I'm not sure NPS surveys is the lever. Talk me out of it?

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Comments

liam_okafor_4d04c

Same setup here. In our case it came down to CES tracking being too broad.

priya_okafor_baa31

Have you tried routing it through Intercom? Fixed the response rate gap for us.

ruth_calvi_f710f

Curious what cadence you landed on. We over-asked and the health score tanked.

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