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Stopping time-to-resolution from sliding after we moved to a quarterly cadence?

priya_quinn_f0c51

Quick one. Since volume tripled after launch, our CES has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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Time to Resolution

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yuki_ng_da5f2

Same setup here. In our case it came down to segments being too broad.

tom_sato_1e09f

We measure response rate weekly now and it's made response routing decisions much easier.

omar_sato_91909

+1. The Salesforce step is where ours kept breaking.

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