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Stopping renewal rate from sliding after we added a second product line?

dana_webb_4c692

Posting this for renewals at risk. We care most about NPS and I'm not sure auto-theming is the lever. Talk me out of it?

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maya_frei_cb90d

We measure CES weekly now and it's made dashboards decisions much easier.

hana_reyes_5b186

Curious what cadence you landed on. We over-asked and response rate tanked.

cole_dunn_ceb41

Curious what cadence you landed on. We over-asked and renewal rate tanked.

priya_trin_4d1b1

Worth checking your NPS window. Ours was skewed until we narrowed it.

theo_holt_e612c

We hit this too. Scoping journey alerts to our SMB tier first made it manageable.

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