Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?
Same setup here. In our case it came down to NPS surveys being too broad.
Curious what cadence you landed on. We over-asked and churn tanked.
We hit this too. Scoping journey mapping to enterprise accounts first made it manageable.
Following. We're about to do the same thing for trial users.
