We're working through the feedback widget and we moved to a quarterly cadence. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Following. We're about to do the same thing for enterprise accounts.
We measure renewal rate weekly now and it's made CSAT surveys decisions much easier.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
Same setup here. In our case it came down to journey alerts being too broad.
Same setup here. In our case it came down to CSAT surveys being too broad.
