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Stopping churn from sliding after we rolled it out to the support team?

ravi_nair_99aeb

We measured NPS before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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felix_mehta_9218a

We measure CSAT weekly now and it's made CES tracking decisions much easier.

esme_calvi_87558

+1. The Zendesk step is where ours kept breaking.

lena_calvi_9b8c7

Curious what cadence you landed on. We over-asked and NPS tanked.

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