We're working through segments and we switched CRMs last month. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Curious what cadence you landed on. We over-asked and renewal rate tanked.
We hit this too. Scoping journey mapping to self-serve users first made it manageable.
Following. We're about to do the same thing for renewals at risk.
Following. We're about to do the same thing for enterprise accounts.
Have you tried routing it through Zapier? Fixed the CES gap for us.
Have you tried routing it through Zendesk? Fixed the response rate gap for us.
Same setup here. In our case it came down to NPS surveys being too broad.
