We're working through CSAT surveys and we moved to a quarterly cadence. Curious how others have handled it, especially around churn. Any rules of thumb?
Worth checking your CES window. Ours was skewed until we narrowed it.
+1. The Salesforce step is where ours kept breaking.
We hit this too. Scoping the in-app survey to our SMB tier first made it manageable.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
