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Best way to set up session replay for trial users?

yuki_ng_c4a0f

We're working through auto-theming and we moved to a quarterly cadence. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Session Replay

Comments

liam_ng_a6837

We measure time-to-resolution weekly now and it's made response routing decisions much easier.

yuki_calvi_6cc1e

Curious what cadence you landed on. We over-asked and NPS tanked.

aisha_calvi_6ce5c

Honestly segments didn't move time-to-resolution for us. HubSpot did more.

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