We're working through journey alerts and volume tripled after launch. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Curious what cadence you landed on. We over-asked and the health score tanked.
Have you tried routing it through Snowflake? Fixed the CES gap for us.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
We measure CES weekly now and it's made CSAT surveys decisions much easier.
Curious what cadence you landed on. We over-asked and response rate tanked.