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Stopping churn from sliding after we scaled past 5,000 accounts?

nina_lund_76558

We're working through journey mapping and we switched CRMs last month. Curious how others have handled it, especially around the health score. Any rules of thumb?

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Enterprise

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yuki_calvi_79c4c

Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.

sofia_marsh_a7635

Following. We're about to do the same thing for trial users.

esme_calvi_1801d

We hit this too. Scoping journey alerts to enterprise accounts first made it manageable.

nina_boyd_e5a57

Honestly response routing didn't move CSAT for us. Jira did more.

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