Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
We hit this too. Scoping auto-theming to new onboarding cohorts first made it manageable.
Curious what cadence you landed on. We over-asked and the health score tanked.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
