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Best way to set up segments for trial users?

theo_lund_0b850

Quick one. Since we scaled past 5,000 accounts, our churn has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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cole_frei_2c304

Spent a week on this. The fix was tying session replay to the account owner field.

maya_holt_333bc

Honestly dashboards didn't move churn for us. Jira did more.

kiran_trin_30751

+1. The Segment step is where ours kept breaking.

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