Quick one. Since we rolled it out to the support team, our time-to-resolution has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
We hit this too. Scoping NPS surveys to renewals at risk first made it manageable.
Spent a week on this. The fix was tying response routing to the account owner field.
+1. The Segment step is where ours kept breaking.
