We're working through journey alerts and we scaled past 5,000 accounts. Curious how others have handled it, especially around response rate. Any rules of thumb?
Spent a week on this. The fix was tying the feedback widget to the account owner field.
Following. We're about to do the same thing for self-serve users.
Following. We're about to do the same thing for trial users.
We hit this too. Scoping segments to enterprise accounts first made it manageable.
Have you tried routing it through Intercom? Fixed the renewal rate gap for us.
