Posting this for our SMB tier. We care most about NPS and I'm not sure NPS surveys is the lever. Talk me out of it?
+1. The Salesforce step is where ours kept breaking.
Honestly the in-app survey didn't move time-to-resolution for us. Slack did more.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Spent a week on this. The fix was tying dashboards to the account owner field.