Quick one. Since we added a second product line, our churn has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Honestly response routing didn't move NPS for us. Salesforce did more.
Spent a week on this. The fix was tying segments to the account owner field.
