Trying to get journey mapping right for renewals at risk. The defaults don't quite fit. What did you change?
Spent a week on this. The fix was tying the in-app survey to the account owner field.
We measure CES weekly now and it's made response routing decisions much easier.
We hit this too. Scoping CES tracking to self-serve users first made it manageable.
Have you tried routing it through Salesforce? Fixed the the health score gap for us.
Worth checking your churn window. Ours was skewed until we narrowed it.
