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Stopping CES from sliding after we added a second product line?

wade_voss_cfa67

We're working through response routing and we switched CRMs last month. Curious how others have handled it, especially around churn. Any rules of thumb?

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Comments

lena_trin_6c910

Curious what cadence you landed on. We over-asked and renewal rate tanked.

paul_boyd_9a883

Honestly auto-theming didn't move response rate for us. Zendesk did more.

ravi_frei_e1eb6

We hit this too. Scoping the in-app survey to our SMB tier first made it manageable.

esme_rourke_780c9

Worth checking your the health score window. Ours was skewed until we narrowed it.

sofia_sato_20540

Spent a week on this. The fix was tying journey alerts to the account owner field.

wade_trin_2bfeb

Same setup here. In our case it came down to segments being too broad.

felix_ng_440ee

We hit this too. Scoping the feedback widget to our SMB tier first made it manageable.

tom_marsh_a2cfc

Have you tried routing it through HubSpot? Fixed the response rate gap for us.