Quick one. Since volume tripled after launch, our churn has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
Following. We're about to do the same thing for trial users.
Spent a week on this. The fix was tying auto-theming to the account owner field.
Worth checking your NPS window. Ours was skewed until we narrowed it.
We measure the health score weekly now and it's made journey mapping decisions much easier.
