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What we shipped with response routing this quarter

ravi_voss_36d24

We measured renewal rate before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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ivy_rourke_4a773

+1. The Zendesk step is where ours kept breaking.

lena_nair_b590c

Spent a week on this. The fix was tying response routing to the account owner field.

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