Quick one. Since we added a second product line, our renewal rate has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?
We hit this too. Scoping dashboards to self-serve users first made it manageable.
We hit this too. Scoping the feedback widget to renewals at risk first made it manageable.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Curious what cadence you landed on. We over-asked and response rate tanked.
