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Best way to set up NPS surveys for renewals at risk?

esme_calvi_f5363

We measured the health score before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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Comments

jack_pace_24966

Honestly journey mapping didn't move NPS for us. Segment did more.

ravi_nair_99aeb

Curious what cadence you landed on. We over-asked and churn tanked.

maya_reyes_12bcd

+1. The Zendesk step is where ours kept breaking.

marcus_quinn_d9e58

We hit this too. Scoping NPS surveys to renewals at risk first made it manageable.

mira_holt_739cf

+1. The Zapier step is where ours kept breaking.

mira_reyes_39f6e

We hit this too. Scoping NPS surveys to trial users first made it manageable.

nadia_mehta_b8ff5

We measure CSAT weekly now and it's made CES tracking decisions much easier.