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How do you handle session replay when volume tripled after launch?

paul_vance_d9418

Posting this for self-serve users. We care most about CES and I'm not sure response routing is the lever. Talk me out of it?

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Session Replay

Comments

diego_okafor_8304e

Curious what cadence you landed on. We over-asked and churn tanked.

diego_marsh_c4e1f

+1. The Intercom step is where ours kept breaking.

yuki_pratt_a18df

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

cole_marsh_47fd8

We measure time-to-resolution weekly now and it's made segments decisions much easier.

bea_pratt_2a287

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

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