We're working through auto-theming and we added a second product line. Curious how others have handled it, especially around the health score. Any rules of thumb?
Spent a week on this. The fix was tying session replay to the account owner field.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Following. We're about to do the same thing for enterprise accounts.
Same setup here. In our case it came down to CES tracking being too broad.
We measure the health score weekly now and it's made CES tracking decisions much easier.
