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Our playbook for auto-theming across new onboarding cohorts

diego_vance_e35d6

Posting this for new onboarding cohorts. We care most about time-to-resolution and I'm not sure dashboards is the lever. Talk me out of it?

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Comments

nadia_ng_8880d

We measure CSAT weekly now and it's made dashboards decisions much easier.

sam_reyes_05edf

Following. We're about to do the same thing for renewals at risk.

theo_okafor_ce230

We hit this too. Scoping journey mapping to new onboarding cohorts first made it manageable.

tom_soto_389f5

Honestly response routing didn't move CSAT for us. Microsoft Teams did more.

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