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Best way to set up CSAT surveys for renewals at risk?

ruth_hale_bb05e

Posting this for renewals at risk. We care most about CES and I'm not sure journey mapping is the lever. Talk me out of it?

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Comments

paul_sato_bb2e2

We measure time-to-resolution weekly now and it's made the in-app survey decisions much easier.

dana_carr_72971

Worth checking your churn window. Ours was skewed until we narrowed it.

omar_nair_4a1d0

Following. We're about to do the same thing for new onboarding cohorts.

marcus_nair_5df04

Following. We're about to do the same thing for new onboarding cohorts.

paul_akoto_01b6d

We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.

omar_boyd_cf6cf

Spent a week on this. The fix was tying journey mapping to the account owner field.