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Stopping the health score from sliding after we rolled it out to the support team?

ravi_sato_dd5c8

Trying to get segments right for our SMB tier. The defaults don't quite fit. What did you change?

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Health Score

Comments

tara_pratt_ca040

We hit this too. Scoping journey alerts to enterprise accounts first made it manageable.

elena_dunn_99cae

We measure CES weekly now and it's made CSAT surveys decisions much easier.

yuki_holt_f647e

Have you tried routing it through Jira? Fixed the time-to-resolution gap for us.

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