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CES tracking behaving oddly since volume tripled after launch — ideas?

jack_carr_1b745

Quick one. Since we moved to a quarterly cadence, our churn has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

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Comments

aisha_okafor_0871b

Following. We're about to do the same thing for our SMB tier.

ned_sato_41c1f

Worth checking your NPS window. Ours was skewed until we narrowed it.

nina_vance_35827

Worth checking your response rate window. Ours was skewed until we narrowed it.

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